At Teenava, we pride ourselves on delivering not just apparel, but a canvas for self-expression. Each shirt is designed with care, printed with precision, and sent to you with the hope of exceeding expectations. We understand, however, that the journey from our design table to your wardrobe may sometimes take unexpected turns. That’s why we’ve established a comprehensive Return & Refund Policy, designed to ensure that your satisfaction remains at the heart of our business.

Eligibility Window

Your experience with Teenava should be as seamless as the fabric of our shirts. If for any reason you find yourself dissatisfied with your order, we invite you to initiate a return within [30] days from the date of delivery. To qualify for a return, the item must remain unused and retain the same quality and condition as when it first arrived at your doorstep.

Please bear in mind that time is of the essence; a return request beyond the [30]-day window regrettably renders the item ineligible for return.

Non-returnable Items

We celebrate the uniqueness of each customer at Teenava, and this is reflected in our custom-made shirts, tailored according to personal specifications. However, due to the personalized nature of these items, they are exempt from our standard return policy. Should you receive a custom-made shirt that is defective or damaged upon arrival, rest assured that we stand by the quality of our work, and we will accept returns in such cases.

Return Process

• Initiate Your Return: Contact our customer support team at [insert contact information] within the 30-day window. Please provide your order number and specify the items you wish to return.
• Receive Return Confirmation: Our team will assess your request and send a confirmation email that includes a return shipping label and a Return Merchandise Authorization (RMA) number.
• Package Your Return: Securely repackage your unworn item in its original packaging, if possible. Include any documentation requested by our team, and ensure the RMA number is clearly indicated on the package.
• Send It Back: Attach the provided return shipping label to the package. Then, drop off the package at the designated shipping carrier’s location at your earliest convenience.
• Await Inspection: Once we receive your returned item, our quality assurance team will inspect it to ensure it matches the return criteria.

Refunds

We treat every return with the utmost urgency and attention it requires. Once we receive your returned item, our team will conduct a thorough inspection. If the return is approved, we will issue a refund to your original method of payment within [14] days. You will be notified promptly of the transaction so that you can verify the receipt of your funds.

Our commitment is to maintain transparency throughout this process, ensuring that you are informed at each juncture.

Exchanges

At Teenava, we believe that every product you receive should be in immaculate condition. If you receive an item that is defective or has been compromised during transit, we extend our apologies and offer a straightforward exchange policy. Please email us with the details of the defect or damage, and we will swiftly guide you through the exchange process.

Your trust in our brand is paramount, and we aim to rectify any issues with urgency and care.

Cancellations

You may cancel your order for a full refund if it has not yet been shipped or printed:

• Orders must be canceled within 24 hours after placing the order.
• To cancel your order, contact our customer service with your order number.

FAQs

What if I received a shirt as a gift? Can I still return it?

Gifted items are eligible for return, provided they meet our return criteria. We can issue a refund to the original purchaser or offer you store credit for the value of the return.

What should I do if my order arrives damaged or defective?

A: In the unfortunate event that you receive a damaged or defective item, please contact us immediately with photographic evidence so we can arrange for a replacement or refund.

If I return a product, when will I receive my refund?

Refunds are processed within 7 business days after we receive the returned item. The time it takes for the refund to be credited to your account will depend on your bank or credit card issuer.

Can I return an item that I have worn once?

Items must be in their original unworn and unwashed condition to be eligible for return.

Can I return multiple items from different orders?

Yes, items from different orders can be returned simultaneously. Please ensure each item meets the return criteria and include the respective order numbers for each item being returned.

Who covers the cost of return shipping?

Teenava provides a return shipping label for all eligible returns. There is no cost to you.

What should I do if my refund doesn’t appear in my account?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us through emails or hotline.

How will I know that Teenava has received my return?

You will receive an email notification once your return is received and processed by our returns department.

What if I lost my original packaging?

While original packaging is preferred, you can return the item in any secure, protective packaging. Just ensure the RMA number is on the package.

Are there any restocking fees?

At Teenava, we do not charge restocking fees for returns.

Our policy is crafted to ensure that every customer feels confident in their purchase and supported throughout their journey with Teenava. We endeavor to make any necessary returns a smooth and straightforward process. If you have any questions or require further assistance, our customer service team is ready to help you every step of the way.

It’s important to remember that this policy is tailored to Teenava and should reflect actual practices and timelines.